Introduction

This Privacy Policy describes how T360 HELP PRIVATE LIMITED (referred to as “360Help.in”, “we”, “our”, or “us”), collects, uses, discloses, and protects your information when you use our website www.360Help.in and our services. By accessing or using our Site and Services, you agree to the practices described in this policy.

1. Information We Collect

• Personal Information: name, email address, mobile/telephone number, address, etc., when you register, book a service, or contact us.
• Service Details: type of service required, schedule, location, payment information (only what is needed for processing via payment gateways).
• Usage & Device Information: browser type, IP address, device type, operating system, pages visited, time spent, etc.
• Sensitive Information: with your consent, certain documents for identity verification or address (e.g., ID proof) may be collected.

2. How We Use Your Information

• Providing, managing, and fulfilling the services you request.
• Customer support and responding to your inquiries.
• Processing payments and billing.
• Sending service updates, notifications, promotions (only if you opt in).
• Improving our Services, user experience, and website functionality.
• Detecting, preventing, and addressing fraud or security issues.

3. Data Sharing & Disclosure

• Third-party service providers (payment gateways, cleaners/helpers, technicians) to fulfill your bookings.
• Our employees, agents, or affiliates to operate our business.
• Government or regulatory authorities if required by law.
• Other parties in the event of a business transfer (merger, acquisition) under confidentiality.

4. Data Storage & Security

• We follow industry-standard security measures to protect your data against unauthorized access, alteration, or destruction.
• We may store your data on secure servers located in India.
• Your payment details (like card information) are handled by third-party payment gateways; we do not store sensitive payment information ourselves.

5. Retention & Deletion

• We retain your personal information only as long as necessary for the purposes described (service fulfillment, legal obligations, or dispute resolution).
• You have the right to request deletion or correction of your data. After any active service or legal requirement is resolved, unused personal data will be removed or anonymized.

6. Your Choices & Rights

• You may update or correct your information by contacting us or via profile settings (if available).
• You can opt out of promotional communications.
• You may decline to share certain information, but that may affect your ability to use certain features.

7. Cookies & Tracking Technologies

• We may use cookies, pixel tags, or similar technologies to enhance website functionality, analyze web traffic, and personalize content.
• You can choose to disable cookies via your browser, but that may limit some functionalities of our site.

8. Children’s Privacy

• Our services are for adults. We do not knowingly collect personal data from children under 18.
• If you believe we have collected data from a minor, please contact us to delete it.

9. Changes to This Privacy Policy

We may update this policy from time to time. When we do:

• The “Effective Date” will be revised.
• Significant changes will be communicated via website banner or email (if you’re subscribed).

10. Contact Us