1. Purpose

This policy explains when and how you can cancel a booking or request a refund for services booked via 360Help.in, which is owned and operated by T360 HELP PRIVATE LIMITED.

2. Cancellation by You (Customers)

• Monthly Services: To cancel a monthly service, you must notify us at least 24 hours before the next scheduled service. If notice is not given in time, that service slot may be charged.
• Ad-hoc / On-Demand Services: Cancellations must be made at least 12 hours before the scheduled service. If less time is given, a cancellation fee may apply.

3. Refund Eligibility

A full or partial refund may be granted under the following conditions:

• If a service provider cancels a booking, you may choose either a full refund or a replacement service.
• If the service has not yet started (i.e. the helper has not arrived or begun work), a full refund may be available.
• If there are material issues with the service (quality, safety, etc.) and you notify us immediately or within a reasonable period, we will investigate and if we find merit, issue a refund or service credit.

Refunds are not provided in cases where:

• Service has already been fully completed.
• A cancellation is made later than the required time for that type of service.
• The issue arises from your instructions or conditions (e.g. environment not ready, delays from your end).

4. How to Request a Refund / Cancel

• To cancel or request a refund, contact support@360help.in or via WhatsApp at 9100006079 with your booking details and reason.
• Please do this as early as possible.
• We will review your request and respond within 2-3 business days.

5. Processing of Refunds

• If approved, refunds will be processed to the original payment method.
• Refund amount (full or partial) will be reflected within 7-10 business days, depending on the payment gateway and bank.
• Any transaction or processing fees charged by payment gateways may not always be refundable (depending on their policy).

6. Modifications

• If you want to reschedule a service, please contact us at least 12 hours prior. We’ll try to accommodate changes depending on availability.
• Rescheduling is not always guaranteed; fees may apply if last-minute changes are made.

7. Dispute Resolution

• If you are unsatisfied with the resolution, reach out to us with supporting evidence (photos, messages, etc.).
• We’ll attempt to resolve amicably. If needed, further escalation may involve mediation or legal recourse under Indian law.

8. Governing Law & Jurisdiction

• This policy is governed by the laws of India.
• Disputes will be subject to the jurisdiction of the courts in Hyderabad, Telangana.